Disclaimer
Thank you for visiting our online store. Before you explore the exciting range of products we have to offer, we want to ensure that you have a clear understanding of the terms and conditions that govern your use of our website and any purchases you make.
Please take a moment to read through the following disclaimer carefully. By continuing to browse and make a purchase on our site, you agree to be bound by the terms outlined in this disclaimer. If you have any questions or concerns, feel free to reach out to us.
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At Baan Samoeng, we are committed to providing you with a secure and enjoyable shopping experience. This disclaimer is designed to protect both you, the customer, and us, the merchant, by establishing the guidelines that govern our online transactions.
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Thank you for choosing Baan Samoeng. We appreciate your trust and look forward to serving you with the best possible products and service.
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Happy Shopping!
Baan Samoeng Team
Natural Materials
Please be aware that due to the inherent characteristics of natural materials, slight variations in color, texture, and appearance may occur. These variations contribute to the uniqueness and authenticity of each item, making your purchase one-of-a-kind.
Paints and Material Treatments
Our products may undergo a finishing process, including the application of paint or other wood treatment products. While we strive for consistency in color and finish, slight variations may occur. Additionally, over time, exposure to environmental factors and normal wear may affect the appearance of painted or treated surfaces.
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We predominantly utilize high-quality and safe wood treatment products such as teak oil, wax, or lacquer. Individuals with allergies to wood treatment products should exercise caution and be aware of the specific products we use.
Hand Made
We believe in the beauty of handmade craftsmanship and the dedication of our artisans. While we strive for consistency, the handmade nature of our products means that no two items are exactly alike. Embrace the uniqueness and imperfections that make each piece a work of art.
Small Parts Notice
While our products are designed to minimize risks, it's important to note that some items may contain small parts, which, under normal use, should not pose a choking hazard. These components are securely integrated into the product, and disassembling the product is strongly discouraged to ensure safety. However, we advise caution, especially when handling products around young children, as improper use may increase the risk of small parts becoming detached
Age Recommendations
While our products are primarily designed for adults, they blend elements of art and play that may appeal to children. However, we do not specifically design our items for children, and we advise against their use by individuals under a certain age. Please carefully consider the nature of each product and exercise caution, particularly when displaying or allowing use in households with young children. For toddlers and very young children, supervision is recommended during play.
Indoor use
Please note that our products are crafted with meticulous care, and the applied treatments may not be suitable for exposure to varying weather conditions. We recommend using our items exclusively for indoor purposes to preserve their quality and aesthetic appeal.
Maintenance
To ensure the longevity and pristine condition of your product, we recommend cleaning it with a damp cloth, avoiding excessive moisture due to its wooden components. Refrain from using chemicals, as they may potentially damage the acrylic elements. If you are concerned about scratches on the acrylic, we provide a protective solution – the product can be safely stored in the supplied bag when not in use. This extra precaution helps safeguard the integrity of the acrylic and maintain the overall quality of your cherished item.
Material and Technique Constraints
Our products are crafted using specific materials and techniques chosen for their quality and aesthetic appeal. These choices contribute to the unique characteristics of each item. As a result, there are inherent limitations on the extent of customization we can offer without compromising the integrity and intended design of the product.
Taxes
All applicable taxes, customs duties, VAT (Value Added Tax), sales tax, and import duties associated with your order are the responsibility of the customer. These charges are determined by the customs regulations and tax laws of the destination country.
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Tax and duty regulations vary from country to country, and they can change over time. It is advisable to familiarize yourself with the customs and tax regulations of your destination to anticipate any additional costs associated with your order.
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By proceeding with your purchase, you acknowledge and accept that taxes and duties are not included in the product or shipping costs and are the responsibility of the customer.
Product Usage
We take utmost care in crafting and presenting our products. However, the usage of products is at the discretion and responsibility of the customer. We are not liable for any misuse, improper handling, or unintended use of the products.
Limited Warranty
Baan Samoeng is pleased to offer a limited warranty for a duration of 6 months from the date of purchase for our wooden products. This warranty is a testament to our commitment to quality and craftsmanship. Please carefully review the terms and conditions outlined below:
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Covered Items:
This warranty covers manufacturing defects and craftsmanship issues that may arise during normal use of the product under recommended conditions.
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Warranty Exclusions:
The following items and conditions are expressly excluded from this warranty:
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Normal Wear and Tear:
This warranty does not cover damage resulting from normal wear and tear, including minor scratches, dents, or changes in the appearance of the wood due to regular use.
Misuse or Neglect:
Damage caused by misuse, negligence, or improper care is not covered. This includes exposure to extreme weather conditions, improper cleaning methods, or using the product in a way that goes against our recommendations.
Acts of Nature:
Damage caused by acts of nature, such as floods, earthquakes, or other natural disasters, is not covered under this warranty.
Unauthorized Modifications:
Any damage resulting from unauthorized modifications or alterations to the product is not covered. This includes attempts to disassemble or repair the product without our approval.
Insect Infestations:
Damage caused by insects or pests, such as termites or wood-boring insects, is not covered. Proper care and protection against insects are the responsibility of the customer.
Exposure to Harsh Conditions:
Damage resulting from exposure to extreme environmental conditions, such as prolonged exposure to direct sunlight, excessive humidity, or extreme temperatures, is not covered.
Commercial Use:
This warranty is limited to residential use only. If a product intended for residential use is used in a commercial setting, the warranty may be void.
Consequential or Incidental Damages:
This warranty excludes coverage for consequential or incidental damages. This includes any indirect damages or losses that may arise from the use or malfunction of the product.
Initiating a Warranty Claim:
If you believe your product is covered under this warranty, please contact us. Provide proof of purchase and details of the issue, and our team will guide you through the warranty claim process.
Shipping and Handling
Returns and Refunds
At Baan Samoeng, we are dedicated to providing a seamless shopping experience. Please take a moment to review our Shipping and Handling policy for important information related to order processing and delivery.
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Order Processing Time:
Orders are typically processed within 5 business days from the date of purchase. During peak seasons or due to unforeseen circumstances, processing times may vary. We appreciate your understanding and patience.
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Shipping Methods:
We offer a range of shipping options to accommodate your needs. The available methods and estimated delivery times are specified during the checkout process. Please select the option that best suits your preferences.
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Shipping Charges:
Shipping charges are calculated based on the shipping method selected, the destination, and the weight or dimensions of the items in your order. The total shipping cost will be displayed at checkout before you finalize your purchase.
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Handling Fees:
A nominal handling fee may be applied to cover the cost of packaging materials and labor associated with preparing your order for shipment. This fee is included in the overall shipping cost.
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Shipping Delays:
While we strive to meet estimated delivery times, please note that external factors such as customs processing, carrier delays, or unforeseen events may cause delays beyond our control. We appreciate your patience in such situations.
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Tracking Information:
Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the progress of your delivery.
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Lost or Damaged Items:
In the rare event that your order is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue and, if necessary, initiate a claim with the shipping carrier.
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Address Accuracy:
It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during the checkout process to avoid any delivery issues.
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Returns
We want you to be completely satisfied with your purchase from Baan Samoeng. If for any reason you are not satisfied, we accept returns within 14 days of the purchase date.
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Please be advised that customized products are crafted to unique specifications and, as such, cannot be returned unless they are found to be defective or have an error made from our side.
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To initiate a return, please follow these guidelines:
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1. Contact Baan Samoeng:
Contact Baan Samoeng to inform them of your intention to return the item. Provide your order number and details of the product you wish to return.
2. Return Authorization:
The Baan Samoeng team will guide you through the return authorization process. Please wait for authorization before shipping the item back to us.
3. Return Packaging:
Ensure that the item is securely packaged in its original packaging, including all accessories, tags, and accompanying documentation.
4. Shipping:
You are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure that the return reaches us safely.
Refunds
Once we receive your return and inspect the item, we will process your refund within 14 business days. The refund will be issued to the original method of payment. Please note the following:
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- Condition of Returned Items:
Refunds will only be issued for items that are returned in their original condition. Items that show signs of use, damage, or alteration may not be eligible for a refund.
- Shipping Costs:
Original shipping costs are non-refundable, except in cases where the return is due to a defect or an error on our part.
- Processing Time:
The processing time for refunds may vary, but we strive to complete the process promptly. Please allow 14 business days for the refund to reflect in your account.
- Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the returns process and place a new order for the desired item.
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- Cancellations (standard products):
Orders can be canceled within 24 hours of purchase. Please contact us for assistance with cancellations.
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- Cancellations (Customized Products):
Please note that orders for customized products are non-cancelable once they have entered the production (including design) phase. Customized products are crafted to meet your specific preferences, and the production process begins shortly after the order is placed. Once in production, cancellations for customized products cannot be accommodated.
External Links
Our website may contain links to external websites for your convenience. We are not responsible for the content, accuracy, or security of these external sites. Visiting these sites is at your own risk.
Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to causes beyond our control, including but not limited to acts of nature, war, terrorism, government actions, and other unforeseen circumstances.
Limitation of Liability
To the fullest extent permitted by applicable law, Baan Samoeng and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the use of our products, services, or website.
Ownership of Content
All content, including but not limited to design, text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Baan Samoeng unless otherwise specified. This content is protected by copyright laws.
Copyright Protection
The content on this website is protected by copyright as a collective work and/or compilation, pursuant to international copyright laws and conventions. Baan Samoeng holds the copyright to the selection, coordination, arrangement, and enhancement of such content.
User Contributions
By submitting or posting any content on the website, including but not limited to reviews, comments, and suggestions, you grant Baan Samoeng a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.
Notification of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please notify us immediately at [Your Contact Email]. Include detailed information about the alleged infringement and your contact information.
Copyright Updates
Baan Samoeng reserves the right to update and modify these copyright terms at any time. Users are encouraged to review this page regularly for any changes.
Customer Acknowledgment
By using our website and purchasing our products, you acknowledge and agree to the terms outlined in this limited liability disclaimer.